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Atlassian Managing Jira Service Projects for Cloud (ACP-420)

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Vendor

Atlassian

Certification

Jira

Content

178 Qs

Status

Verified

Updated

11 hours ago

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Exam Overview

The Atlassian Certified Professional (ACP-420) certification validates your expertise in managing Jira Service Projects on the Cloud platform. Achieving this certification demonstrates your ability to configure, maintain, and optimize service desks to deliver exceptional customer support and streamline IT service Management (ITSM) processes. Professionals holding the ACP-420 can effectively set up request types, SLAs, queues, and automation, ensuring efficient incident resolution, problem management, and change enablement. This credential is crucial for individuals looking to enhance their organizational service delivery, improve agent productivity, and drive higher customer satisfaction. It signifies a deep understanding of best practices, making you an invaluable asset in any modern IT or customer service team utilizing Atlassian products.

Questions

60

Passing Score

65% (approximately 650/1000)

Duration

180 Minutes

Difficulty

Intermediate

Level

Professional

Skills Measured

Setting up and configuring Jira Service Projects, including project types, key settings, and initial setup.
Managing customer requests, portals, and the overall customer experience, including request types, forms, and email channels.
Implementing Service Level Agreements (SLAs), queues, and reports to monitor service performance and agent workload.
Utilizing automation, workflows, and rules to streamline service desk operations and improve efficiency.
Administering agents, permissions, knowledge base integration, and collaborating with other Jira applications.

Career Path

Target Roles

Jira Service Project Administrator Service Desk Manager ITSM Specialist

Common Questions

Is the material up to date?

Yes. We update our question bank weekly to match the latest Atlassian standards. You get free updates for 90 days.

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Is there a guarantee?

Absolutely. If you fail the ACP-420 exam using our materials, we offer a full money-back guarantee.

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