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Avaya Aura Call Center Elite Implementation Exam (7392X)

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Vendor

Avaya

Certification

ACIS

Content

61 Qs

Status

Verified

Updated

1 week ago

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Exam Overview

The Avaya Aura Call Center Elite Implementation Exam (7392X) is a critical credential for professionals seeking to validate their expertise in deploying and configuring Avaya's flagship contact center solution. Achieving this certification demonstrates a profound understanding of Call Center Elite's architecture, features, and integration capabilities, proving your ability to deliver high-performance, customer-centric environments. This certification significantly enhances your professional standing, showcasing your capacity to optimize customer interactions, streamline agent workflows, and drive operational efficiency for businesses leveraging Avaya Aura. It's an essential step for implementation specialists aiming to lead successful Avaya contact center projects, ensuring robust, scalable, and highly available solutions that meet complex business demands and contribute directly to superior customer experience.

Questions

65

Passing Score

700/1000

Duration

100 Minutes

Difficulty

Expert

Level

Specialist

Skills Measured

Avaya Aura Call Center Elite Architecture and Components: Understanding the core elements including Communication Manager (CM), Application Enablement Services (AES), Session Manager (SM), System Manager (SMGR), Avaya Aura Contact Center (AACC), and their interdependencies within a Call Center Elite deployment.
Implementation and Configuration of Call Center Elite Features: Expertise in setting up and customizing skills-based routing, VDNs, vectors, splits, ACD, Expert Agent Selection (EAS), Business Advocate, and other advanced call routing functionalities to meet specific business requirements.
Integration with Avaya Aura Core Components: Knowledge of integrating Call Center Elite with Communication Manager for call processing, Session Manager for SIP trunking and session management, and System Manager for centralized administration and identity management.
Troubleshooting and Maintenance of Call Center Elite Solutions: Ability to diagnose and resolve common issues related to call routing, agent login, database connectivity, reporting, and overall system performance, ensuring high availability and optimal operation.
Reporting, Monitoring, and Capacity Planning: Understanding how to utilize Avaya Call Management System (CMS) and other tools for data collection, report generation, real-time monitoring of contact center metrics, and performing basic capacity planning for future growth.

Career Path

Target Roles

Contact Center Implementation Engineer Avaya Solutions Architect UC/Contact Center Consultant

Common Questions

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