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GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor (ISO2018LA)

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GAQM

Certification

ISO Certifications

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0 Qs

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Updated

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Exam Overview

The GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor certification is a prestigious credential that validates an individual's expertise in auditing IT Service Management Systems (SMS) against the globally recognized ISO/IEC 20000-1:2018 standard. This certification is crucial for professionals aiming to lead audit teams, ensure organizational compliance, and drive continuous improvement in IT service delivery. By mastering the standard, you demonstrate the ability to assess an organization's capacity to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. It signifies your capability to identify non-conformities, evaluate corrective actions, and significantly contribute to an organization's operational excellence, risk management, and customer satisfaction. This credential elevates your professional standing as a trusted authority in IT service quality and compliance.

Questions

40

Passing Score

70%

Duration

60 Minutes

Difficulty

Expert

Level

Expert

Skills Measured

Understanding of ISO/IEC 20000-1:2018 requirements and their application in an SMS context.
Knowledge of auditing principles, processes, and techniques in accordance with ISO 19011.
Ability to plan, conduct, and close an ISO 20000-1:2018 audit effectively and efficiently.
Competence in preparing audit reports, communicating findings, and managing audit programs.
Skills in managing non-conformities, evaluating corrective actions, and conducting follow-up activities.

Career Path

Target Roles

ISO 200001 Lead Auditor IT Service Management Consultant IT Compliance Manager

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