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Oracle B2C Service 2025 Implementation Professional (1Z0-1138-25)

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Oracle

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Applications CX

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Updated

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Exam Overview

The Oracle B2C Service 2025 Implementation Professional certification (1Z0-1138-25) validates an individual's expertise in deploying, configuring, and optimizing Oracle B2C Service solutions. Achieving this credential signifies a profound understanding of best practices for enhancing customer experience and streamlining service operations. It demonstrates the ability to translate business requirements into effective B2C Service implementations, covering everything from agent desktop customization to customer self-service portals. This certification is crucial for professionals seeking to differentiate themselves in the competitive landscape of customer service technology, offering a clear path to career advancement and positioning them as invaluable assets capable of driving digital transformation and delivering superior customer engagement.

Questions

65

Passing Score

700/1000

Duration

100 Minutes

Difficulty

Intermediate to Expert

Level

Professional

Skills Measured

Core Configuration and Administration: Understanding the foundational setup, user management, profiles, navigation sets, and security roles within Oracle B2C Service.
Agent Desktop Customization and Optimization: Implementing workspaces, workflows, add-ins, custom objects, and business rules to enhance agent efficiency and experience.
Customer Portal and Self-Service Implementation: Configuring knowledge management, FAQs, self-service interfaces, widgets, and community features to empower customers.
Data Management, Integration, and Extensions: Managing data imports/exports, utilizing APIs, understanding standard integrations, and extending functionality with custom code.
Reporting, Analytics, and Business Automation: Developing standard and custom reports, dashboards, and implementing service level agreements (SLAs) and process automation.

Career Path

Target Roles

Oracle B2C Service Implementation Consultant Solution Architect Application Administrator

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