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Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional (1Z0-1196-25)

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Oracle

Certification

Oracle Cloud

Content

50 Qs

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5 hours ago

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Exam Overview

The Oracle Oracle Utilities Customer to Meter (C2M) and Customer Cloud Service (CCS) 2025 Implementation Professional (1Z0-1196-25) certification is a pivotal credential for professionals aiming to lead and execute successful utility digital transformation initiatives. This certification validates your in-depth expertise in implementing, configuring, and managing Oracle's comprehensive suite of customer and metering solutions in the cloud. Earning this distinction demonstrates your ability to streamline critical utility operations, enhance customer engagement, optimize billing processes, and drive operational efficiency. It signifies a profound understanding of modern utility challenges and how to leverage Oracle's cutting-edge cloud technology to overcome them, providing a significant competitive advantage and opening doors to advanced career opportunities within the dynamic utility sector.

Questions

70

Passing Score

650/1000

Duration

100 Minutes

Difficulty

Expert

Level

Professional

Skills Measured

Core Product Architecture and Configuration (C2M & CCS Foundation)
Customer Information and Service Management
Billing, Payments, and Financial Management
Meter Data Management and Field Work Integration
System Administration, Security, and Reporting

Career Path

Target Roles

Oracle Utilities Implementation Consultant Utilities Solution Architect Oracle Utilities Business Analyst

Common Questions

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Free Study Guide Samples

Previewing updated 1Z0-1196-25 bank (10 Questions).

QUESTION 1

Asset types define the attributes for assets and components of a certain type, including a variety of other information. Which two pieces of information may be included on asset types not considered as a class of components?

A
List of types of components that can be attached to assets of this type
B
List of location types where assets of this type can be located
C
Whether or not assets of this type can have attached components
D
List of specifications that can be attached to assets of this type
E
List of types of asset activities that can be created for assets of this type

Correct Option: B, D

โœ… Option B (Correct) Reasoning: Asset types define where assets can be physically located, independent of their component structure.โœ… Option D (Correct) Reasoning: Specifications define inherent descriptive attributes of an asset type, distinct from its component relationships.โŒ Why the other choices are incorrect:

Option A is incorrect: This option relates to defining the component relationships for the asset type, which is explicitly excluded by the question's premise.

Option C is incorrect: This option directly determines whether the asset type can host components, placing it within the

QUESTION 2

Why would an implementation use eligibility criteria in relation to usage calculations for calculating service quantities (often referred to as bill determinants) for billing calculations?

A
To determine whether a usage transaction gets generated for a usage subscription
B
To configure an optional usage validation group on a usage subscription type
C
To configure an optional usage calculation rule on a usage calculation group
D
To configure an optional usage calculation group on a usage subscription type
E
To configure an optional usage calculation group on a usage subscription

Correct Option: C

โœ… Option C (Correct) Reasoning: In Oracle Utilities Customer to Meter and Customer Cloud Service, eligibility criteria are defined directly on Usage Calculation Rules. These criteria determine whether a specific calculation rule within a Usage Calculation Group should be applied to a usage subscription for a particular usage period, thereby controlling how service quantities (bill determinants) are calculated based on various conditions.โŒ Why the other choices are incorrect:

Option A is incorrect: Eligibility criteria are typically used to determine the applicability of processing steps or calculation rules for already generated usage transactions, not to determine if a usage transaction itself gets generated.Usage transactions are generated based on actual meter reads or usage events.

Option B is incorrect: Usage validation groups are used to check the integrity and reasonableness of usage data. While validation groups can have eligibility criteria, their primary purpose is validation, not the calculation of service quantities.

Option D is incorrect: A Usage Subscription Type serves as a template for usage subscriptions. While a type might default to a Usage Calculation Group, eligibility criteria are not typically applied at the type level to dynamically select calculation groups for specific usage scenarios.

Option E is incorrect: A Usage Subscription links to a Usage Calculation Group. While eligibility can determine which group applies to a subscription, the most direct and common application of eligibility criteria for controlling the actual derivation of service quantities is at the level of the individual Usage Calculation Rule within that group.



Reference: https://docs.oracle.com/en/industries/energy-water/customer-to-meter/23c/f12202/usage-calculations.html#GUID-E1E7D1B9-44F4-44A5-8884-63C53C1488AE
QUESTION 3

Bills can be generated via background processing for all accounts that belong to open bill cycles. Which three options also allow bills to be created via background processing using application-owned batch controls?

A
Subset of accounts not belonging to a specific open bill cycle or cycles
B
A specific account
C
Subset of accounts belonging to an open bill cycle or cycles for a specific customer class
D
Subset of accounts belonging to a specific open bill cycle or cycles
E
A user-defined list of accounts

Correct Option: B, D, E

โœ… Option B (Correct) Reasoning: Batch processing can be initiated for a single, specific account, commonly used for re-billing or ad-hoc bill generation.โœ… Option D (Correct) Reasoning: Bill generation batches frequently allow selection of a subset of open bill cycles, enabling staged processing rather than running all cycles simultaneously.โœ… Option E (Correct) Reasoning: For unique or exception scenarios, bills can be generated for accounts specified in a user-defined list.โŒ Why the other choices are incorrect:

Option A is incorrect: Targeting accounts "not belonging to a specific open bill cycle" is not a standard general batch control for routine bill creation. Such accounts usually require specific ad-hoc processes.

Option C is incorrect: While filtering by customer class within bill cycles is a common parameter, it is a refinement of selecting bill cycles (Option D) rather than a fundamentally distinct method of initiating bill generation itself.

QUESTION 4

Meters are a type of device, which can be physical or virtual objects, that can produce data to be handled by the system. Which two statements are true regarding meters?

A
One or more measuring components can be associated with a meter's device configuration.
B
Only one measuring component can be associated with a meter's device configuration.
C
Only one device configuration can be associated with a meter.
D
One or more device configurations can be associated with a meter over time.
E
A meter can only have scalar or interval measuring components associated with it.

Correct Option: A,D

โœ… Option A (Correct) Reasoning: A single device configuration in Oracle Utilities C2M can define multiple measuring components, such as active energy (kWh) and reactive energy (kVARh), to reflect a meter's full measurement capabilities. โœ… Option D (Correct) Reasoning: A physical meter can be associated with different device configurations over its lifetime due to changes in service, tariffs, or physical upgrades, allowing for configuration flexibility. โŒ Why the other choices are incorrect:

Option B is incorrect: A meter's device configuration often includes multiple measuring components, not just one, to capture all relevant data.

Option C is incorrect: A meter can have different device configurations applied over time to account for operational or service changes.

Option E is incorrect: While scalar and interval are common, stating "only" is overly restrictive; the system is designed to handle various data types.



Reference: https://docs.oracle.com/en/industries/utilities/customer-to-meter-cc/index.html
QUESTION 5

What is the recommended way an adjustment can be levied when a service agreement is created?

A
Define an Adjustment Type on the service agreement's SA Type.
B
Plug-in an algorithm into the SA Activation plug-in spot to create an adjustment on the service agreement's SA Type.
C
Define an Adjustment Type on the service agreement's start option.
D
Plug-in an Enter or Exit algorithm on the Active state of the service agreement's business object to create an adjustment.

Correct Option: A

โœ… Option A (Correct) Reasoning: The Service Agreement Type (SA Type) is the foundational entity that defines the default characteristics and behavior for all service agreements of that type. To levy an adjustment automatically when a service agreement is created, the Adjustment Type should be defined or referenced within the SA Type configuration. This ensures a consistent, declarative application of the adjustment based on the service agreement's classification.โŒ Why the other choices are incorrect:

Option B is incorrect: While an algorithm could be plugged into the SA Activation spot, this is a custom, programmatic solution. Defining the Adjustment Type on the SA Type is the recommended, configurable approach for standard automatic adjustments.

Option C is incorrect: Service agreement start options primarily define how a service agreement commences. Associating a default adjustment with a specific start option is less comprehensive than defining it on the SA Type, which applies to all agreements of that type regardless of the specific start option.

Option D is incorrect: Plugging an algorithm into a business object state (like 'Active') is a programmatic method. For a default adjustment applied upon creation, configuring it directly on the SA Type is the preferred and more maintainable declarative approach.



Reference: https://docs.oracle.com/en/industries/utilities/customer-to-meter/index.html
QUESTION 6

What is redundant data that summarizes the number and value of financial transactions in the system called?

A
Deposit Control
B
Balance Control
C
Business Control
D
Account Control
E
Tender Control

Correct Option: B

โœ… Option B (Correct) Reasoning: Balance Controls in Oracle Utilities Customer to Meter (C2M) are used to summarize the count and value of financial transactions, ensuring financial integrity and reconciliation. This redundant data helps to verify that all financial movements are accurately recorded and balanced across the system. It is critical for auditing and daily financial close processes.โŒ Why the other choices are incorrect:

Option A is incorrect: Deposit Control manages customer security deposits, not a general summary of all financial transactions.

Option C is incorrect: Business Control is a generic term and not a specific financial data summarization mechanism in this context.

Option D is incorrect: Account Control typically refers to managing customer account statuses or access.

Option E is incorrect: Tender Control specifically tracks different forms of payments received, not a comprehensive summary of all financial transactions.



Reference: https://docs.oracle.com/en/industries/energy-water/customer-to-meter-cloud-service/23b/c2mbu/balance-controls.html
QUESTION 7

On which page/portal tab are a customer's communication preferences displayed for push-based and subscription-based notifications?

A
Person - Main tab
B
Account - Communication Preferences tab
C
Person - Person Portal tab
D
Account - Account Portal tab
E
Account - Persons tab

Correct Option: B

โœ… Option B (Correct) Reasoning: In Oracle Utilities Customer Cloud Service, communication preferences for push-based and subscription-based notifications are specifically configured on the 'Communication Preferences' tab within the Account page. This tab allows for detailed management of how a customer receives various service-related communications.

โŒ Why the other choices are incorrect:


Option A is incorrect: The Person - Main tab primarily displays an individual's core demographic and contact details, not their communication preferences for notifications.

Option C is incorrect: The Person - Person Portal tab typically offers a self-service or aggregated view for a person, rather than the administrative configuration for notification preferences.

Option D is incorrect: The Account - Account Portal tab usually refers to a customer-facing portal experience, not the back-office tab for managing detailed communication settings.

Option E is incorrect: The Account - Persons tab lists the individuals linked to the account, but does not contain the configuration settings for notification communication preferences.

QUESTION 8

A Rate Schedule contains the calculation rules that perform specific types of calculations. Which three options are controlled by a Rate Schedule's configuration?

A
The method used to calculate each bill segment calculation line's value
B
The SA Types that are valid for the rate schedule
C
The contents of each bill segment calculation line
D
Which Usage Calculation Group to initiate for usage calculations
E
The General Ledger (GL) account impacted by each bill segment calculation line

Correct Option: A,C,D

โœ… Option A (Correct) Reasoning: A Rate Schedule's configuration defines the specific formulas and methods used to calculate values for each bill segment calculation line, such as flat rates or tiered pricing. โœ… Option C (Correct) Reasoning: Rate Schedules dictate the exact line items that will appear on a bill segment, including charges for energy, demand, customer fees, and taxes. โœ… Option D (Correct) Reasoning: Rate Schedules specify which Usage Calculation Groups or components are triggered to process consumption data and derive billed amounts. โŒ Why the other choices are incorrect:

Option B is incorrect: The Rate Schedule itself does not control which Service Agreement (SA) Types are valid for it. Instead, SA Types are configured to use specific Rate Schedules.

Option E is incorrect: While a Rate Schedule results in financial transactions, the direct General Ledger (GL) accounts impacted by each bill segment calculation line are typically determined by financial mapping rules and GL distribution codes, not directly by the Rate Schedule's calculation configuration.



Reference: https://docs.oracle.com/en/cloud/saas/utilities/24a/ouacs/customer-billing-and-payments.html
QUESTION 9

An adjustment is based on an Adjustment Type. Which three statements are correct regarding Adjustment Types?

A
They control how adjustments appear on a customer's bills.
B
They control the valid Adjustment Profiles that adjustment types can belong to.
C
They can default an Adjustment Amount to adjustments.
D
They control whether a rate is to be called to calculate an adjustment amount.
E
They control the valid Service Agreement (SA) Types that adjustments can be linked to.

Correct Option: A,D,E

โœ… Option A (Correct) Reasoning: Adjustment Types define bill print descriptions and how adjustments appear on a customer's bill, influencing presentation and customer communication.โœ… Option D (Correct) Reasoning: Adjustment Types specify the calculation method, including whether a rate component is invoked to determine the adjustment amount for consumption-based or complex calculations.โœ… Option E (Correct) Reasoning: Adjustment Types enforce business rules by restricting which Service Agreement (SA) Types they can be linked to, ensuring proper application.โŒ Why the other choices are incorrect:

Option B is incorrect: Adjustment Profiles group Adjustment Types; Adjustment Types do not control which profiles they can belong to.

Option C is incorrect: While Adjustment Types can define a default amount for fixed adjustments, Option D (controlling rate calculation) represents a more fundamental control over the calculation mechanism itself, which can be overridden or may not apply if a rate is used. Options A, D, and E represent more distinct, higher-level controls.



Reference: https://docs.oracle.com/en/industries/energy-water/customer-to-meter-cloud/23c/c2mcr/adjustments-and-write-offs.html
QUESTION 10

Where does an implementation define whether at least one form of identification is required to be captured on a person record for a customer?

A
Feature Configuration
B
Master Configuration
C
Person Identifier Type
D
Installation Options
E
Person Type

Correct Option: D

โœ… Option D (Correct) Reasoning: Installation Options define system-wide parameters and business rules. This is where an administrator configures mandatory data capture requirements, such as requiring at least one form of identification to be present on a person record. โŒ Why the other choices are incorrect:

Option A is incorrect: Feature Configuration enables or disables broader functional modules, not specific data validation rules for record fields.

Option B is incorrect: Master Configuration refers to high-level system setup, but Installation Options is the designated area for such specific mandatory field settings.

Option C is incorrect: Person Identifier Type defines the characteristics and format of individual identification types (e.g., Driver's License), not the requirement for a person to have any identifier.

Option E is incorrect: Person Type categorizes persons (e.g., Customer). While it affects attributes, the global requirement for identification is a system-wide setting, not type-specific.



Reference: https://docs.oracle.com/en/cloud/saas/utilities/customer-cloud/24c/oucca/installation-options.html

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